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© MiJoi and Associates, Inc. 2012. All rights reserved.
MiJoi Institute ITIL Course Offerings
The MiJoi Difference
MiJoi and Associates, Inc.
P.O. Box 6654
Upper Marlboro, MD 20792
O: 301.218.MiJoi (64564)
F: 301.218.6458
We'll bring our training team to your business for your entire staff. 

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MiJoi provides the following ITIL® training services around the Washington, DC metropolitan area and we are expanding our classrooms nationally and globally in 2013. 

Information Technology Infrastructure Library® (ITIL) v3. Preparation Demo Course In October, MiJoi will offer their first ITIL® v3. Preparation Demo Course which provides the following:

  • Overview of the basics and understanding of the benefits of ITIL®
  • Steps to achieving the ITIL® v3. Foundation certification; 
  • Service management and IT service delivery; 
  • Plan for incorporating continual improvement; and 
  • Plan for preparing for the individual certification in ITIL® v3. 

This class introduces concepts and terms while conveying the importance of ITIL®. The instructor defines key concepts such as services, processes, and functions in a format that is easy to understand and apply. This course also includes recommendations on how to study and prepare to pass the ITIL® exam. View the instructor's biography here.

ITIL® v3. Foundation Certification
This exciting and dynamic course provides an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL® best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL® exam required for entry into the future ITIL intermediate-level training courses. ITIL® covers five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs and teaches the following:

• Key concepts of ITIL®
• Important principles for improving IT operations
• Vital processes and functions
• Practical guidance for applying ITIL® to everyday IT situations
• How to align with business, control costs, and improve IT service quality
• Strategies to balance IT resources

This course is for anyone seeking ITIL® v3. Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions. Familiarity with IT terminology and IT-related work experience are recommended.

All ITIL® courses are offered by Bay-O-Wolf Corporation/The Training Associates. The ITIL® courses on this page are offered by Bay-O-Wolf Corporation/The Training Associates. ITIL® is a registered trade mark of the Cabinet Office. ITI Infrastructure Library ® is a registered trade mark of the Cabinet Office. 
© MiJoi and Associates, Inc. 2013. All rights reserved.
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